by Carla Foote
I was out on a late afternoon walk in a park near my home, after spending most of the day in front of my computer working on client projects. I had my phone in my pocket, but I didn’t feel the vibrating buzz and missed a call from a client. When I happened to look at my phone 10 minutes later, I faced a decision. Should I listen to the voicemail right away and respond to the client or continue walking and deal with the message in half an hour when I returned home?
There isn’t necessarily a right or wrong answer to this dilemma, based on the information provided in this anecdote. A timely response to a client request is based on schedule and context.
If I am on an editorial deadline and awaiting a response by the end of the day to move forward with a project, then responding immediately is important. If the reason the client is calling is because they happen to have time late in the day to respond to earlier requests for general information, then it may not be a pressing issue.
A few months ago, as I was assessing my work style and workload, I realized that I was giving too much brain space to one client. I value that client and enjoy the work I am contracted to do for them. However, I also found that I was included in many notifications that were peripheral to my responsibilities. Since I care about quality and client relationships, I was paying attention to all the notifications. But they didn’t impact the work I was doing; they just distracted my time and attention from more important things.
So, I decided I needed to set some boundaries on my work availability and energy. Since I have a good relationship with this client that I have cultivated over a number of years, I had a conversation with my key contact person. I told her I was committed to continuing to provide excellent service to them on my assigned projects. I also said I was going to be setting some boundaries on how quickly I would respond to them when I was between assignments or due dates. And I mentioned that if I was taking a whole weekday offline in the middle of a project, I would let them know a few days in advance so they wouldn’t be expecting a response. My boundary seemed reasonable, especially because sometimes my emails to them sit unanswered for a day or two while they are busy with meetings and other projects. Side note: Not participating in too many meetings is my favorite thing about freelance work!
Now, when I am out walking, sometimes I just leave my phone at home. Sometimes I bring it along because of a family need, or because I might want to take a picture of some flowers or trees. But I don’t always feel compelled to answer calls and emails immediately.
I am still providing good service to my clients—and giving my mind some healthy breaks.
Sometimes I am offline for a whole weekday to take full advantage of the perks of freelance life—usually taking a hike in the foothills outside of Denver. Flexibility is the true benefit of the freelance life. I work hard when I am working for a client. And I need to periodically to unplug and take a break. This rhythm actually improves my work, health and satisfaction with life.